Access to specialist outpatient services are critical for the health of the Gold Coast community. The current inefficient and slow bookings and referrals systems at outpatient services has led the Gold Coast University Hospital (GCUH) to change the digital ecosystem by designing Kirra, which replaces these multiple systems with a single, fully integrated web application.
It was developed to address the pressures of the department, such as increasing demand, staffing constraints, duplication of work in multiple systems and fiscal pressure. We decided on human centred design and product teams that would lead to digital liberation and free staff up form mundane tasks such as double entering.
The following were addressed and included in the scope:
- digital foundations
- product management
- contemporary platforms
- cross functional teams
- design system
- Agile methodology
We are continuing to enhance this and adding to it in every month and that is the reason why the Agile development methodology and codesign with the building is really beneficial.
The next steps will be to consolidate the scheduling view, create deeper integration, use advanced analytics embedded in workflows, be even more consumer facing and scale it to other areas at the GCUH.
