The Darling Downs Hospital and Health Service (DDHHS) renal service implemented a change management program in June 2014, with the goal of improving patient engagement, and therefore health outcomes, specifically for the people of Cherbourg.
This project was developed and driven by skills learnt during the Manage 4 Improvement program: a six-month integrated leadership and management program designed to build the confidence and capabilities of clinicians to support improvements in health service delivery.