Mater at Home Direct – "Bringing Care to the Consumer rather than the Consumer to the Care"

Mater at Home Direct was created specifically to assist lower acuity Triple Zero callers to circumnavigate access barriers by re-orientating the traditional pre-hospital care pathway. This innovative model provides consumers with timely and more appropriate care, by taking the “care” to the consumer rather than transporting the consumer to the “care” (hospital).

The service provides quality, same-day, multidisciplinary care to patients over 16 years old, in the comfort of their own home, across Mater at Home’s broad catchment, which spans four different Hospital and Health Service (HHS) areas – from Ipswich (west) to the Bay (east); Burpengary (north) to Jimboomba and Pimpama (south).

Mater at Home Direct has facilitated access to care for over 150 low priority Triple Zero callers since July 2022. In that time 82% of referred Triple Zero callers have accessed their care in their home. This translates to avoiding QAS dispatch and a subsequent transfer to ED.