Enabling person-centred improvement: Our approach to co-designing a qualitative PREMs framework

We piloted/evaluated a coding framework that has simplified the coding process and enabled streamlined reporting of PREMs findings to consumers and staff (including an ability to compare trends over time). This framework has been implemented across four RBWH clinical service lines and has enabled a more structured and efficient solution to analysing qualitative PREMs data. Most importantly, it has created a solution to embed a person-centred lens in how health services interpret and analyse patient-reported feedback. It has enabled service lines to prioritise improvement projects in direct response to patient feedback not otherwise available through quantitative dashboards.